
We often think of communication as what we say when we’re in front of a person and the words we use, but there are a whole lot of other things that make up our communication. Words and punctuation will be a factor, but research shows only
7%-10% of how our communication is received or how it lands has to do with the words we use.
The rest is influenced by non-verbal communication factors, such as body language, tone, mindset, intentions, mode of delivery and more.
There are various charts and graphs that illustrate this to get the point across. This is one of my favourites out there.
How do you know if your own communication picture is matching up to get the results you are after?
Tips:
Takeaways:
Jen Tyson
ASK for feedback.
It can be a brave and vulnerable thing to do but I recommend it. Ask one or two people you work with or communicate with frequently if there are any things in the areas above that they feel could be getting in the way of great communication landing well.
Tips:
Be sure to ask people who will give you compassionately honest feedback, people you trust
Be open to what they say
Seek to refine and make changes by practicing skills to change the way you come across, one skill at a time, if you try to make too many changes it can be overwhelming.
Rinse and repeat, when you make a change, just check in what worked, what didn’t work and then seek to try again
Practice makes permanent.
Takeaways:
Non-verbal communication is more important than the words you say.
Mindset and intentions have a huge impact on outcomes.
Make sure you use the right media to deliver the important messages, in-person is often best.
To change habits of communication, start small with one thing and build up, keep at it.
Jen Tyson
This is expanded from our book, Unleash your superpowers, to find out more about the book click here.
To dive even deeper into unleashing your superpowers check out our full course including monthly group coaching here.